Keep freight claim details, documents, and follow-up organized with the shipment record.
When freight is damaged or lost, scattered emails and files make resolution harder. Standard Connect gives teams a consistent place to organize claim-related shipment information, supporting documents, carrier communication, and status follow-up while preserving the underlying booking, tracking, and invoice history.
Connected shipment context — Reference booking, carrier, tracking, and invoice information without rebuilding the shipment history.
Organized documentation — Keep claim details and supporting records together for easier review and communication.
Clear follow-up — Give teams a shared view of claim activity and the next action required.
Useful trend data — Review claim-related patterns alongside carrier and lane performance.
Key Features
Shipment-linked claim records
Supporting document organization
Claim status tracking
Carrier and shipment history
Centralized notes and follow-up
Carrier performance reporting
Frequently Asked Questions
Does Standard Connect decide or pay freight claims?
No. The platform helps organize claim information and workflow; claim decisions and payments remain with the responsible carrier and parties.
What information is available when a claim is opened?
Teams can reference the shipment's booking, carrier, tracking, and invoice history along with supporting claim records.
Can claim activity inform carrier reviews?
Yes. Claim-related history can be considered alongside other carrier performance information.
Can multiple team members work from the same claim record?
Yes. Authorized users can use the shared record to coordinate documentation and follow-up.